The following is a list of Save-On-Foods Memorial Centre services, policies and guidelines to make your visit more enjoyable.
The following is inclusive but not limited to:

Air horns: Air assisted noise makers are not permitted at the Save-On-Foods Memorial Centre at any time unless otherwise permitted by the artist or promoter.

Announcements: We will be happy to Announce Birthdays or Anniversaries at Home Salmon Kings Games, we require a minimum of 48 hours advanced notice.

ATM: Automated Teller Machines are located in the main concourse level near Gates 1 and 2.

Awareness: Pucks, sticks and other objects will sometimes leave the ice surface and land in the seating area of Save-On-Foods Memorial Centre. You are urged to be alert and to follow the play and the puck at all times. Our medical staff are there to assist you in the event that you are hit, however, if you require immediate assistance, contact any staff member of the Save-On-Foods Memorial Centre and report the incident. Fans are welcome to keep pucks that are shot into the stands.

Banners: Banners, flags and signs are permitted at games and events, provided they do not interfere with the event, cover any advertising or building sign or carry disparaging or obscene messages. Signs larger than 24" x 24" must be able to roll up or fold. Also, signs cannot be affixed to any part of Victoria Arena. Poles to display banners, flags or signs are not permitted. Save-On-Foods Memorial Centre reserves the right to remove any sign deemed to be inappropriate.

Balloons: Balloons of any kind are not permitted in Save-On-Foods Memorial Centre because of safety.

Cameras: Cameras (removable lenses not permitted) are permitted at games provided that they are still (not video) cameras and no flash photography is permitted once the game has started. Cameras are not allowed for events, unless an exception is made by the artist or event promoter. Under no circumstances are video cameras allowed at any time.

Telephones: Cellular phones are permitted, provided they do not interfere with other guests enjoyment of the game. Pay phones are located in the main concourse at Gates 1 and 3.

Family Section: The Family seating or alcohol free seating section is section 104, this is applicable for Salmon Kings hockey only.

Fan Courtesy: Fan courtesy is an important element of everyones enjoyment at any game or event. We ask that all guests adhere to the Save-On-Foods Memorial Centres Code of Conduct and Courtesy. For details please click click here or refer to the events section of this website.

First Aid: The First Aid Station is located in the main concourse near section 110/ 111. Emergency medical services attendants are available at all events at the Save-On-Foods Memorial Centre.

In and Out: There is a no Ins and Outs policy in effect for all events at the Save-On-Foods Memorial Centre.

Guest Services: Guest Services is located in the main concourse level near Gate 1, Guest Services can assist you with lost persons, seating issues, general questions, lost and found etc. Lost and Found articles are kept for 30 days. For more information, please call (250) 220-2600 .

Parking: All parking at the Save-On-Foods Memorial Centre is pay parking. Hourly rates apply on a day to day basis, the event parking rate is a predetermined for each event please call for rates. Parking on Pembroke and Dowler street is residential only. Please not park on Dowler St. or Pembroke Ave. when coming to the Save-On-Foods Memorial Centre.

Pets: Pets are not permitted in Save-On-Foods Memorial Centre, however, all service animals are welcome. Please notify your ticket seller at the time of purchase if an aisle seat is required to accommodate your service animal.


Tickets:
 - Select Your Tickets is the authorized ticket seller for the Save-On-Foods Memorial Centre. The box office is locate at the Save-On-Foods Memorial Centre in the South West corner nearest the corners of Caledonia Ave. and Blanshard St.

 - Will Call for pick up of pre-paid tickets is located at the Select Your Tickets box office beside gate #1 on the southwest corner of the Save-On-Foods Memorial Centre at 1925 Blanshard Street.

 - Children (two years of age and older) require a valid ticket at events and games in Save-On-Foods Memorial Centre.

 - Guests must have a Suite ticket for admittance into the suites.

 - Ticket speculators or "scalpers" are not recognized ticketing agents of Save-On-Foods Memorial Centre. If you purchase lost or stolen tickets from a non-authorized agent, you risk being removed from the seats you are in upon the presentation of a replacement ticket by the legal ticket holder.

Public Skating: The Public Skating Schedule can be found on the City of Victoria Recreation Services website at www.victoria.ca/arena.

Seating: All guests are required to sit in the Assigned Seats as indicated on their valid event ticket. If you have an issue with your seat please inform any of our guest service personnel to help rectify the situation.

Smoking: Smoking is not permitted anywhere inside the Save-On-Foods Memorial Centre at any time. Effective September 15, 2008, the previously designated outdoor smoking areas will no longer exist (Gate 1, Gate 3, Suite level patio). Guests will be able to smoke prior to entering the building at a distance greater than three meters from any door /  window / air intake. Once a guest enters Save-On-Foods Memorial Centre, they will not be granted in and out privileges at any gate.

Restricted Items: Items are restricted from entry to the Save-On-Foods Memorial Centre for your safety and enjoyment of the event. Restricted items include but are not limited to: outside food or beverage (including alcohol), Weapons of any kind, spikes, wallet chains, air horns, video cameras, sticks, roller shoes, inline skates, skateboards etc.

Bicycles: Bicycles are not permitted inside the Save-On-Foods Memorial Centre, bike racks are located around the exterior of the Save-On-Foods Memorial Centre for your convenience.