Arena Policies

Save-On-Foods Memorial Centre - A to Z Guide

SAVE-ON-FOODS MEMORIAL CENTRE
1925 Blanshard Street
Victoria, BC V8T 4J2
Phone: 250-220-2600
Fax: 250-220-7887

VICTORIA ROYALS
1925 Blanshard Street
Victoria, BC V8T 4J2
Phone: 250-220-7888
Fax: 250-220-7887

ACCESSIBILITY
The Save-On-Foods Memorial Centre recognizes the needs of guests with disabilities and Accessibility restrictions.

Accessible Parking: Parking spaces for patrons with mobility/Accessibility impairments are located in the Save-On-Foods Memorial Centre lot on the east side of the arena.  The current parking charge for events and hockey games is $10.00 to $12.00 per vehicle.

Accessible Seating: The Save-On-Foods Memorial Centre has dedicated accessible seating areas available for guests with disabilities who require assistance.  Accessible seating is located at various vantage points in the arena for both hockey games and events. One attendant/ companion ticket may be sold with each wheelchair ticket and a seat will be provided for the guest's attendant/ companion. Guests can contact the Select Your Tickets box office at 250-220-7789  for information regarding the availability of accessible seating. Please inform your ticket seller of any special needs you may have that require accommodation when purchasing your ticket.

Concessions: The concession stands located throughout the arena concourse are at a height which allow for wheelchair access.

Entrances and Elevators: All entrances at the Save-On-Foods Memorial Centre are accessible, however, the most convenient entrance for guests using a wheelchair is our drop off and pick up area on the east side of the building at Gate #3. Elevators are conveniently located just inside Gate #3 as well as at our Gate #1 (on the Blanshard Street side of the building).

Facilities: All washrooms in the Save-On-Foods Memorial Centre are wheelchair accessible. In addition, designated accessible washrooms are located on the concourse level at Section 102, Club Lounge Level at section 111 and in the Lion's Den Restaurant.

Telephones: All public telephones in the concourse are wheelchair accessible.

The Guest Services desk located in the main concourse by section 115 will provide seating assistance for guests with disabilities and Accessibility restrictions..

Any questions regarding our accessibility at the Save-On-Foods Memorial Centre can be directed to the Guest Services department at 250-220-2602

ADMINISTRATIVE HOURS:
The Save-On-Foods Memorial Centre & Victoria Royals offices are open from 8:30 a.m. to 4:30 p.m., Monday through Friday. You can reach representatives during this time by calling 250-220-2600 or 250-220-7888.  The administrative offices are located on the east side of the arena at Gate #3 inside the Royals Team Store.

AIR HORNS & NOISEMAKERS:
Horns of any kind and other mechanically enhanced noisemakers are not permitted at the Save-On-Foods Memorial Centre at any time unless otherwise permitted by the artist or promoter.

ALCOHOL SERVICE:
Patrons of the Save-On-Foods Memorial Centre must be 19 years of age or older to purchase and/or consume alcoholic beverages. ARAMARK reserves the right to request identification from any patron looking 30 years of age or younger. The Save-On-Foods Memorial Centre reserves the right to eject anyone under the legal drinking age of 19 years who is observed to be consuming alcohol on the premises.

The Save-On-Foods Memorial Centre will not serve more than two (2) alcoholic beverages to a patron at one time and we reserve the right to limit service to one (1) drink per patron. The Save-On-Foods Memorial Centre will not serve any patron whom we believe to be intoxicated.  Patrons are not permitted to bring in outside alcoholic beverages of any kind into the arena and may be subject to eviction by doing so.

For Victoria Royals games, alcohol sales within the arena will conclude at the beginning of the third period. Individual concerts and events are determined on a show to show basis.  ARAMARK has the right to discontinue the sale of alcohol at anytime during an event.

ANIMALS:
Animals are not permitted in the Save-On-Foods Memorial Centre.  Exceptions include guide, sign and signal dogs to persons with disabilities.  If attending an event with a service animal, please notify the ticket agent at the time of purchase if an aisle seat is required.

ANNOUNCMENTS (BIRTHDAY & ANNIVERSARIES):
We will be happy to announce Birthdays or Anniversaries at Victoria Royals Home Games. Requests must be placed at least forty eighty (48) hours prior to each game.  CLICK HERE to submit your announcement request.

ATM MACHINES:
There are three (4) ATM's located in the Save-On-Foods Memorial Centre.  Locations on the main concourse are at Gate #1 (North and South ends) and between Gate #2 & Gate #3.  The fourth ATM is located in the Lighthouse Lounge located above the Club Seats (Sections 107-111).  Please note that during Victoria Royals games this ATM is accessible only to Suite Holders and Club Seat Holders with a valid ticket.

AWARENESS:
Pucks, sticks and other objects will sometimes leave the ice surface and land in the seating area of Save-On-Foods Memorial Centre. You are urged to be alert and to follow the play and the puck at all times. Our medical staff is there to assist you in the event that you are hit, however, if you require immediate assistance, contact any staff member of the Save-On-Foods Memorial Centre and report the incident.  Fans are welcome to keep pucks that are shot into the stands. The First Aid station is located on the main concourse level near the Victoria Royals bench under section 110.

BABY CHANGING STATION:
Baby changing stations can be found in various restrooms throughout the arena.

BALLOONS:
For safety reasons, balloons of any kind are not permitted in Save-On-Foods Memorial Centre.

BANNERS, FLAGS & SIGNS:

Banners, flags and signs are permitted at games and events provided they are no larger than 24" x 24" and do not interfere with the event or other Patrons enjoyment of the event. The Save-On-Foods Memorial Centre reserves the right to remove any sign deemed to be inappropriate.  Individual events have the right to revoke this policy without prior notification. Banners, flags and signs cannot be affixed to any part of Save-On-Foods Memorial Centre.  Poles, sticks or any other object to display banners, flags or signs are not permitted.

BICYCLES:
Bicycles are not permitted inside the Save-On-Foods Memorial Centre.  Bicycle racks are located around the exterior of the Save-On-Foods Memorial Centre for your convenience.

BINOCULARS:
Patrons are more than welcome to bring a pair of binoculars with them to the Save-On-Foods Memorial Centre to enhance their overall experience. The Save-On-Foods Memorial Centre does not rent binoculars.

BOTTLES & CONTAINERS:
Bottles (plastic, metal or glass), cans and containers are not permitted inside the Save-On-Foods Memorial Centre.

BOX OFFICE:
The Select Your Tickets Box Office is located near Gate #1, on the southeast corner of the building where Caledonia & Blanshard Street meets. 
For box office hours, please click here
Game Day Box Office Hours: 9:30am through the end of the second intermission.
On an event day, box office hours are subject to change as a result of varying event run times.
Please call 250-220-7777 to confirm event day hours.

CAMERAS:
Video, audio and recording devices as well as professional cameras are strictly prohibited in the Save-On-Foods Memorial Centre.  Personal use cameras (SLR/ removable lenses not permitted) are permitted provided that they are still cameras (no video) and no flash photography is permitted once the game has started. The Save-On-Foods Memorial Centre reserves the right to examine and prohibit the use of any cameras that it deems unacceptable.

CELLULAR PHONES:
Cellular phones are permitted in the Save-On-Foods Memorial Centre, provided they do not interfere with other patron’s enjoyment of the event.

CHILDREN ENTRY:
Children twenty three months and under do not require a ticket to MOST events at the Save-On-Foods Memorial Centre, provided that they sit on the lap of an adult throughout the entire event. Please note that for certain child-related events, children who have reached their first birthday require a ticket. For information regarding age policy for specific events, please call the Select Your Ticket box office at 250-220-7777.

COMPLAINTS:
Complaints regarding services provided to patrons during an event or hockey game should be directed to the Guest Services desk located under section 115 on the main concourse level.  The Guest Services department will use all reasonable efforts to resolve complaints.  During an event use the 'text to guest services' service (778-678-8078) and submit your question to a Guest Services agent for prompt assistance.  If an event has passed and patrons wish to provide feedback or have any questions/concerns they can submit an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
CONCESSIONS:
The Save-On-Foods Memorial Centre has a number of Aramark concessions located on the main concourse level offering a variety of food and beverage.  Please note that the concession stands do not accept debit cards.

DIRECTIONS:

For directions to Save-On-Foods Memorial Centre, CLICK HERE

DOORS OPEN:
Standard door times are as follows:
Victoria Royals Games - doors are open one (1) hour prior to the start of the game.
Concerts & Events - doors are generally open one (1) hour prior to the start of the event.  Please visit the event page for further information. 

The Save-On-Foods has a no re-entry policy; once you leave the building during an event, you will not be permitted to return.

ELEVATORS:

There are four (4) elevators in the Save-On-Foods Memorial Centre which allow patrons access to the club lounge level, restaurant level and luxury suite level. 

Elevator #2, located on the southwest side of the building, is designated to provide access for Patrons who have suite tickets or for accredited media who have designated media passes.

Elevator #3, located on the east side of the building, is designated for those Patrons with disabilities or who may need special assistance to access seating in Sections 107-111.  It is also available to suite level Patrons.

Elevator #4, on the northeast side of the building, is designated for Patrons who are attending the Kings Feast Restaurant. 

EMPLOYMENT OPPORTUNITIES:

Please CLICK HERE for information regarding employment opportunities within the Save-On-Foods Memorial Centre.
Please CLICK HERE for information regarding employment opportunities with the Victoria Royals.

ENTRY INSPECTIONS:

Patrons entering the Save-On-Foods Memorial Centre are subject to visual and/or pat-down search as well as a bag check.  Patrons may refuse inspection and if so, arena management may refuse entry.

FAMILY SECTION:

Family seating is located in Section 104; this is also our alcohol free section.

FAN CODE OF CONDUCT:
Fan courtesy is an important element of everyone’s enjoyment at any game or event. We ask that all Patrons adhere to the Save-On-Foods Memorial Centre’s Code of Conduct and Courtesy. We are committed to providing a family-oriented, enjoyable and safe experience for everyone visiting our facility.

In the event that your experience is being disrupted by others that are engaging in unacceptable behaviour including:
Foul/abusive language or obscene gestures
Impairment related to alcohol or drug consumption
Indecent messages on signs or clothing
Smoking of any substance
Use of compressed gas air horns or other noisemakers
Disruption of the game or event including throwing objects onto the ice or in the stands, or trespassing into restricted areas
Fighting, taunting or making threatening remarks or gestures
Giving alcohol to minors
Any other conduct deemed by Save-On-Foods Memorial Centre to be inappropriate to the peace and good order of events or which may adversely affect the safety of persons or property

Please report it to the nearest Save-On-Foods Memorial Centre staff member or use the 'text to guest services' service (778-678-8078) and we will promptly rectify the situation. The above actions may result in ejection from the building. Repeated offences could result in the loss of ticket privileges.

You and your property may be subject to inspection upon entry to the facility and the following may cause you to be refused entry:
Impairment related to alcohol or drug consumption
Possession of alcohol, drugs or items deemed to be weapons
Abusive behaviour or language
Possession of inappropriately obtained tickets
Food items or beverages not purchased at the arena are not allowed into the facility.

Patrons should be alert and aware of hockey pucks and other objects that may enter the seating area. Risk of injury is greatly increased by those who are not aware of the play in progress. Season Ticket Holders are responsible for the actions of others who use their tickets. WHL rules prohibit Patrons from interfering with play in any way.

Whistle Policy - As a courtesy to fellow patrons during Victoria Royals games, we ask that you wait for a stoppage in play to return to your seats.

FIRST AID:

The First Aid Station is located in the main concourse near section 110/ 111. Emergency medical services attendants are available at all events at the Save-On-Foods Memorial Centre.  If you are in need of medication attention, please notify a Save-On-Foods Memorial Centre employee immediately.

FOOD ALLERGIES:

Patrons with food allergies or medical conditions which require them to bring specific types of food and/or beverage into the Save-On-Foods Memorial Centre should contact our Guest Services department at 250-220-2602 to inquire about exceptions to the outside food and beverage policy.

FOOD AND BEVERAGE:
Outside food and beverage of any kind is prohibited from entering the Save-On-Foods Memorial Centre.  Concession stands located on the concourse level of the arena provide a variety of food and beverage (alcoholic and non-alcoholic) items.

GUEST SERVICES:
The Save-On-Foods Memorial Centre Guest Services desk is located in the main concourse level near Gate #1.  Guest Services can assist you with lost persons, seating issues and general questions.  The Guest Services desk is manned from door opening until one-half hour after the conclusion of an event. During the event you may use the 'text to guest services' service (778-678-8078) to ask you questions or notify the building staff of any possible issues.

HEELIES:
For safety and security purposes, the wearing of shoes with wheels embedded in the soles is prohibited in the Save-On-Foods Memorial Centre.

LOST AND FOUND:
Items found before, during or after an event should be taken to the Guest Services desk located at Gate #1.  Lost and found items are kept for thirty (30) days and then either disposed of or donated to an appropriate charity.  To find out about lost items please call the administrative offices 250-220-2600.

LOST OR STOLEN TICKETS:
Please contact the Select Your Tickets Box Office at 250-220-7777 for information regarding lost or stolen tickets.

PARKING:
The parking lot at the Save-On-Foods Memorial Centre is run by Robbins Parking. A rate of $12.00 is charged during concerts/events and $10.00 is charged during hockey games.  Spaces are available on a first come first served basis, with no in-out privileges.  You may access the parking lot from either Caledonia Street or Pembroke Street.  There are also a number of parking lots in the area surrounding the Save-On-Foods Memorial Centre.

PAY PHONES:

Pay phones are located on the main concourse level of the Save-On-Foods Memorial Centre.

PROHIBITED ITEMS:

Patrons of the Save-On-Foods Memorial Centre are prohibited from entering the arena with the following:
Outside food or beverage
Outside alcohol, illegal drugs, cigarettes & tobacco products of any kind
Food or beverage containers (including coolers, cans, bottles, thermoses)
Air horns or any air assisted noisemaker
Laser pointers or pens
Poles or sticks
Weapons of any kind
Spiked or studded jewelry or belts, Wallet chains
Roller shoes, inline skates and skateboards
Video or recording devices
Any other items deemed unacceptable by the Save-On-Foods Memorial Centre staff or its designees.  Patrons found in possession of a prohibited item will be asked to remove and dispose of the item.  Patrons who refuse to comply will be subject to eviction.


PUBLIC SKATING:
The City of Victoria Recreation Services Department is responsible for providing public skating at the Save-On-Foods Memorial Centre. The public skating schedule can be found at www.victoria.ca/arena.

QUESTIONS:
For general inquiries please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 250-220-2600.

RANDOM LINE-UP/LOTTERY DRAW POLICY

Upon arrival please wait to receive a numbered ticket.  Tickets will be handed out starting 90 minutes prior to the on-sale time until 35 minutes prior to the on-sale time.

Once you've received a numbered ticket, you are not required to remain on the premises; however you must be present 30 minutes prior to the on sale time for the random ticket draw.

30 minutes prior to the on-sale a number will be drawn and that person will become first in line with all those numbers after that lining up sequentially behind.  Those that have a number that precedes the first number drawn will go to the end of the line.  This process is to ensure consumer fairness.

Once you have your position in line please have your method of payment ready.

Purchasing online at www.selectyourtickets.com is the recommended method of purchase for this or any show at Save-On-Foods Memorial Centre.

RE-ENTRY POLICY:
Exit and re-entry is not permitted at the Save-On-Foods Memorial Centre.  Patrons with medical or other emergencies who wish to leave and return to the building should report to Guest Services Desk located at Gate #1 for further instructions.

RESTAURANT:
CLICK HERE to go to the Aramark page for more information

SCALPING/TICKET RESELLING:
Ticket scalpers are not recognized ticket agents of the Save-On-Foods Memorial Centre. If you purchase tickets from a scalper, intentionally or not, you risk being refused entry. To avoid problems with counterfeit, stolen, void or other invalid tickets, the Save-On-Foods Memorial Centre strongly requests all Patrons to purchase their tickets from the Select Your Tickets Box Office.  Patrons may not re-sell tickets at any price on arena property. 

SEATING:
All Patrons are required to sit in the assigned seats as indicated on their valid event ticket. If you have an issue with your seat please inform any of our Guest Services staff to help rectify the situation.

SELECT YOUR TICKETS:
For more information regarding Select Your Tickets and ticket sales for events at the Save-On-Foods Memorial Centre, please CLICK HERE (Link to Select Your Tickets website)

SMOKING POLICY:
The Save-On-Foods Memorial Centre and its property are 100% smoking free.  Smoking is strictly prohibited inside the Save-On-Foods Memorial Centre and violators will be ejected from the building.  We ask that Patrons refrain from bringing cigarettes into the facility.  Patrons found to have cigarettes on their person they will be asked to return the item to their vehicle or throw them away.  Once a patron enters Save-On-Foods Memorial Centre, they will not be granted in and out privileges.

STROLLERS:

Strollers are permitted in the Save-On-Foods Memorial Centre.  Fold up or collapsible strollers are preferred and must be checked in at the Guest Services desk upon entry.

SUITES:
For more information about purchasing or renting a luxury suite at the Save-On-Foods Memorial Centre please CLICK HERE.

WILL CALL:

Will Call, for pick up of pre-paid tickets, is located at the Select Your Tickets box office beside Gate #1 on the southeast corner of the Save-On-Foods Memorial Centre.

WHEELCHAIRS:
See Accessibility

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